EZ-track

The ezTrack subsystem is a component of i-Pie – Neotech’s new information system.  The ezTrack module is intended to simplify access to services offered by Neotech, increase customer query processing speed, and simplify the process of managing documents to be translated for our clients.

The convenience of ezTrack lies in that the customer:

• Can control the document translation process.  This function is particularly useful when several documents are posted for translation simultaneously.  Moreover, in ezTrack you need not be constantly connected to your office – if an order's status changes, you receive immediate notification via e-mail from the system itself.
• Can download completed documents directly from the system, using a link included in the notification.
• Has access to an archive of recently translated documents.  From now on, regardless of the situation and their location, our client will always be able to obtain the translated documents they need.
• Can formulate a report containing a list and the cost of filled orders, as well as the volume of orders filled in a given period.
• Can adapt the procedure for agreement of the cost and deadlines for completion of work to their own internal business processes.

To send documents for translation, all you have to do is:

1. Enter your personal ezTrack zone.
2. Activate a new Order.  For this the customer attaches documents to be translated, specifies the desired date of completion and language into which the documents are to be translated, and formulates any special requirements.
3. The documents are then automatically transferred to our server; a new Order is formed, and news of a new query is promptly delivered to the project manager’s workplace.
4. After analyzing the documents, the manager enters the volume, cost, and deadlines into the Order, and prepares and sends an order form to the customer.
5. The customer, while inside the information system, promptly receives news that analysis is completed, and can view the documents and subsequently confirm the Order, thereby signaling the manager that work may be commenced.

Upon completion of the work the customer receives notification that the Order is completed, and may enter the Order field and download all translated documents.  The documents may be downloaded multiple times.  This system function allows the customer to maintain their own base of all previously translated documents within the ezTrack system, and if necessary to efficiently restore them.

We guarantee confidentiality and protection of customer information.  For this purpose each employee of the Customer authorized to place translation orders receives a personal user name and password, to be used subsequently for authorization upon entering their individual workspace within the ezTrack module.  In addition, the need for using e-mail to place translation orders is eliminated, which is not only an additional convenience in managing work flow but is also an additional security measure, since when using the ezTrack module information is transmitted using a direct secure connection between the customer and Neotech’s server via HTTPS protocol.

User authorization settings for the ezTrack system are fairly flexible, to permit configuring a translation process management system specifically suited to your company.  For example, if necessary, your company employee responsible for order approval, perhaps from the purchasing department, could be authorized to view and confirm orders placed by other employees of your company, and to create a report which would include a complete list of orders filled by Neotech for your company in a given period.

Welcome to ezTrack!